Post by account_disabled on Mar 11, 2024 4:02:32 GMT
Linked to everything that was said above in this article, it is essential to know some tips that are practical and that make your company provide excellent service. Check it out below: Use WhatsApp Empresas/Business; Have a unique company number; Define service times; Use WhatsApp Web to facilitate customer service; Training for the service team; Ensure that service is agile; Speak the customer's language; Configure automatic responses; Analyze metrics and identify opportunities; Maintain a database of registered customers; Explore WhatsApp features and use customer categorization tags; Publicize the service channel via WhatsApp to customers; Avoid excessive numbers of messages to avoid being banned ; Use Chatbot like ChatGuru ; Now let's understand more in depth about each of these tips, shall we?! Use WhatsApp Companies/Business WhatsApp Empresas , or also known as WhatsApp Business, is the corporate version of WhatsApp, that is, the version for companies and businesses.
To carry out a service via WhatsApp efficiently, the best option is to use WhatsApp Business, with which you create a business account. This version has several features that will generate a better experience for the company with the customer. Using this tool and creating a business account, you can enter various information about the company, such as physical or electronic address, company description, among others. Have a unique company number Having a unique company number is essential, even for smaller companies. Therefore, your personal number cannot be used to provide assistance via Brazil Phone Number Data WhatsApp. If you don't want to choose a new number for your business, you can transform your personal number into a business number. Therefore, you can no longer use it personally and must leave it exclusively for the company, this will help maintain professionalism and impose opening hours. Set service times Even though the objective of WhatsApp service is to have a quick response, it is necessary and important to choose the time that this service will take place, and inform customers.
This time can be defined on the WhatsApp Business platform itself, whether fixed in the information or even through automatic messages. But it is essential that opening hours are clear to customers. After defining the opening hours, it is necessary to have an attendant available at the chosen time. If this does not happen, the company's image will not be well regarded and customers will feel left out or deceived. This issue of time is very important, whatsApp Web for customer service can be a great ally for your company. When serving customers, it is much easier for the attendant to speed up the service. With this, he can use other systems and tools to help the customer, such as manuals, procedures, prices, among others. This access is easier via PC than via cell phone. To do this, WhatsApp Web can be downloaded to the desktop and it is necessary to authorize the connection via WhatsApp on the cell phone and keep it charged, as it disconnects from the Web when downloading.
To carry out a service via WhatsApp efficiently, the best option is to use WhatsApp Business, with which you create a business account. This version has several features that will generate a better experience for the company with the customer. Using this tool and creating a business account, you can enter various information about the company, such as physical or electronic address, company description, among others. Have a unique company number Having a unique company number is essential, even for smaller companies. Therefore, your personal number cannot be used to provide assistance via Brazil Phone Number Data WhatsApp. If you don't want to choose a new number for your business, you can transform your personal number into a business number. Therefore, you can no longer use it personally and must leave it exclusively for the company, this will help maintain professionalism and impose opening hours. Set service times Even though the objective of WhatsApp service is to have a quick response, it is necessary and important to choose the time that this service will take place, and inform customers.
This time can be defined on the WhatsApp Business platform itself, whether fixed in the information or even through automatic messages. But it is essential that opening hours are clear to customers. After defining the opening hours, it is necessary to have an attendant available at the chosen time. If this does not happen, the company's image will not be well regarded and customers will feel left out or deceived. This issue of time is very important, whatsApp Web for customer service can be a great ally for your company. When serving customers, it is much easier for the attendant to speed up the service. With this, he can use other systems and tools to help the customer, such as manuals, procedures, prices, among others. This access is easier via PC than via cell phone. To do this, WhatsApp Web can be downloaded to the desktop and it is necessary to authorize the connection via WhatsApp on the cell phone and keep it charged, as it disconnects from the Web when downloading.